How to close Stripe account which was created by WooCommerce

Software & Scripts WooCommerce
1

I’ve a self hosted WooCommerce store. I used Stripe payment which created a new Stripe express account. I wanted to delete this account but I see no option on Stripe. I did a lot of search only to find that it has to be deleted by the creator which in this case is WooCommerce. I went to woocommerce .com website but I see no settings to delete the stripe. I also emailed them and got a reply from bot with some bullshit reply, see below:

How to delete this stripe account? Any help?

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Happy Bot (Woo)

Jun 3, 2025, 11:38 UTC

Thanks for reaching out! To provide instant help, below is an answer from our hopefully helpful AI assistant. If you still need help, please reply to this email to reopen your ticket and our team will get back to you.

Hi, thanks for reaching out to Woo Support!

It sounds like you’re looking to close a Stripe account that was created through your WooCommerce setup. Unfortunately, I can’t directly close your Stripe account for you. However, I can guide you on how to proceed.

To close your Stripe account, you will need to contact Stripe support directly. Here’s how you can do it:

  1. Log into your Stripe account: If you have trouble accessing your account, you can use the “I no longer have access to this phone number” link on the Stripe Express login page to verify your identity via other means.
  2. Contact Stripe Support: Once logged in, you can reach out to Stripe support for assistance in closing your account. You can also visit Stripe’s support page for more help.

If you’re having trouble logging into your WooCommerce.com account, please reply to this email, and a Happiness Engineer will assist you further.

I hope that helps! If you have any additional questions or my answer wasn’t helpful, please respond to this email.

  • Your Friendly Woo AI Support Assistant
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1 Like
2

You can’t delete these so called Express Stripe account on Stripe. So you are right in your approach. You will have to contact WooCommerce, only they can delete this. Go to WordPress forum and rant there, may be someone will be able to help you. This whole WordPress ecosystem is so fucked up when things go tits up.

1 Like
3

Good idea, will try that, I hope someone will listen.

4

Just heard from WooCommerce they are saying that Stripe has suspended account so they can’t delete account.

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Why do you want to waste time dealing with these two idiots? Just leave the account as such, will do no harm, or will it?